Shipping policy

Shipping Policy

When you purchase a Villani Jewellers item online valued at more than $250, we will ship your item free of charge. Please note we can only ship to residential or commercial addresses (we do not ship to PO Boxes). A signature will be required upon delivery. If we are shipping to a work address, please note that it is no longer our responsibility once it has been signed for, even if it is someone other than the customer who signs.

All our packages shipped are fully insured up to the point of delivery and are tracked using Australia Post, Toll Priority or Jet Couriers. 

The parcel will not feature any Villani Jewellers branding so there is no need to worry about the delivery giving away your big surprise.

When buying online, you have the option to pick up your order from our Boutique. Please be reminded that the person picking up will be required to show the credit card used for the purchase, valid ID and a copy of your order confirmation.

For returns, resizing and annual servicing, where possible, we would strongly recommend bringing your jewellery to us in person. If you do need to ship your item to us, it is important that you contact us beforehand to receive detailed instructions on how to safely ship the item. Please see our Returns and Exchanges Policy.

While we do offer free shipping when delivering your online order, we kindly ask you to cover the shipping charge if returning it to us (for returns, resizing or annual servicing) and please note that it is your responsibility to ensure that it arrives safely at Villani Jewellers. In the unlikely event that the product is faulty or not as ordered, we will reimburse any shipping costs you incur. You will also incur a shipping charge if we need to ship the item back to you.

For any orders shipped internationally, the recipient is responsible for all import duties, customs and sales taxes levied by the receiving / destination country.