At Villani Jewellers we make all our jewellery to the highest standard
of workmanship. As a testament to our exceptional quality, all our jewellery is
backed by a lifetime guarantee against faults in materials and workmanship.

If your Villani Jewellers purchase has a manufacturing fault, please
inform us and return your piece as soon as possible for inspection. Items that
are covered by the guarantee will be repaired at no charge, provided the item
has not been:

• Damaged due to mishandling or inappropriate use (exposing your jewellery to hard blows, rough work, heavy sporting activities, etc).
• Altered, resized, engraved or repaired by any party other than Villani Jewellers.
• Damaged caused by a failure to obtain repairs required to maintain the integrity of the item.

Items that are not covered will be quoted for repair.

The Villani Jewellers Lifetime Guarantee does not apply to third party products.

We want you to be delighted with your purchase from Villani Jewellers and all items purchased online or instore are covered by Australian Consumer Law.

In accordance with Australian Consumer Law, our goods come with the consumer guarantee that they must be of acceptable quality.
That is to say that our products must be:

• safe, lasting, with no faults
• look acceptable
• do all the things someone would normally expect them to do.

Acceptable quality takes into account what would normally be expected for the type of product and cost.

You are entitled to a replacement or refund for a major failure of acceptable quality and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. More details about your rights can be found on the Australian Consumer Commission website.

Villani Jewellers will pay for any return shipping costs if the return is the result of our error or the item is damaged or
defective. The item will need to be assessed by our Quality Assurance team and an appropriate remedy will be offered. Please contact us by phone or
email to discuss any issues with your product.

Our custom-made jewellery pieces are non-returnable and non-refundable, and an order cannot be cancelled after a deposit has been paid.

We stand behind the quality and craftsmanship of our products and are committed to achieving 100% customer satisfaction.

We offer a 14-day return policy on online purchases and ready-to-wear jewellery (excluding special order items). If for any reason you are not satisfied with your purchase, simply return it within 14 days for an exchange or full refund. However, we do not offer exchanges or refunds for any item that has been engraved or customised in any way, or for any design that is excluded from our free resizing policy (see Resizing Policy below).

If you are returning an item, you will be able to exchange or claim a full refund subject to the following terms:

• Your purchase must be returned within 14 days of your receipt of the item. For online purchases, the 14 days commences on the day your package is delivered to the destination address.
• You must return your purchase prior to any resizing.
• The jewellery piece must be returned unworn in its original condition. Each piece will be inspected by our Quality Assessment team.
• Your item must be returned with all the original packaging and accompanying materials, including the invoice and all diamond certificates. Any returns which are not accompanied with the original packaging and paperwork will not be processed.

Please contact us for return requests and instructions. Please provide your Name, Address, Order Number and Reason for Return.

Returns and exchanges are only accepted for unworn, unaltered items in the original
packaging.

We may, at our discretion, accept items for exchange or credit note if returned
under the same conditions. If the original sales receipt is not available, (for example, because you received the product as a gift or the original receipt is lost by you), we may, at our discretion, offer an exchange only so long as the item is returned in its original condition and with all original packaging.

Returns will only be accepted with a Return Authorisation Number clearly labelled on the package.

Approved returns will be credited for the purchase price of your item. We do not refund shipping charges. Return shipping and insurance is the responsibility of the client. For return on items that were shipped under our free shipping option, you will be credited the purchase price of the item less the shipping and insurance charges we incurred to ship your order.

The client is responsible for any and all shipping charges on any undeliverable
packages.

Villani Jewellers does not accept returns on any merchandise that has been worn or with any tags removed.

Engraved pieces are final sale and cannot be returned or exchanged.

Please allow 10 business days for your return to be processed once the item has been received by our returns department.

Villani Jewellers offers one free resize for all our custom-made rings and most products sold via our online or Boutique stores.

Villani Jewellers must be contacted regarding the resize within 60 days from the date of collection at our studios or, for online purchases, from the day the package was delivered to the destination address. Any resizing required outside this time frame may incur a charge.

Most resizes can be done within two weeks. However, complicated designs may require additional time. Please let us know if your resize is particularly urgent and we will try to accommodate your deadline.

If you need your ring resized, we strongly recommend that you visit our boutique to have your finger measured by a member of our friendly team. If you are unable to visit our boutique, we can post you a rings sizing gauge to measure your finger.

Please note that this method is more open to user error and may not be as accurate as having your finger sized at our boutique. If an incorrect size is given to us and the ring requires additional resizing, each subsequent resize will incur an additional cost.

The following rings are not covered by our free resizing policy and will incur a charge if resized (some of these designs can’t be resized and need to be remade):

• Rings that need to be changed more than three sizes bigger or smaller.
• Rings made of titanium, zirconium and similar metals.
• Rings with diamonds and/or gemstones set the whole way around the ring.
• Rings that can’t be resized due to the nature of the design.
• Designs that can result in stones coming loose and/or falling out due to being resized including rings with stones set on the inside of the ring.
• Unconventionally shaped rings, e.g. TV shaped rings and fitted wedding bands.
• Rings with patterns, textures, millgrain or engraving, which may need to be redone (unless there is a blank section specifically for resizing).
• Russian wedding rings.

Our quotes remain valid for 7 days.

Our quoted prices are in some cases based on an estimated number of stones. The final price will depend on the actual number of stones used.

Quotes for any diamonds or gemstones that need to be imported are subject to change. If the relevant exchange rate changes by more than 2% from the date of the quote, your quote will be void and we will update the quote based on the new exchange rate.

For repairs, Villani Jewellers is not responsible for problems that may occur as a result of poor-quality materials and/or poor workmanship of any non-Villani Jewellers items.

Additional charges may apply if complications arise during a repair.

Whilst we seek to keep our website as up to date as possible, on rare occasions, an item purchased via our website may be unavailable as it may have been sold in our boutique.

In the unlikely event that you have ordered an item online which is not available, we will contact you immediately and recommend a suitable alternative.

If we are unable to provide you an item of similar quality, we will offer a full refund.

Our ultimate objective is to make sure you are happy with your unique and personal piece of jewellery. We recognise that it can be difficult to visualise how the finished piece will look and that some design changes might be required along the way to achieve exactly what you want. For this reason, we give you the opportunity to make small changes to the design before any stones are set, without incurring additional costs.

There are a number of (minor) alterations that are included in our service, such as changing the finger size (see our Resizing Policy for further details), making edges more rounded, reducing the width of a ring, etc. However, if the changes are significant or the piece has to be remade, you may incur additional charges.

Once an item has been finished to the requested specifications, further changes may incur additional charges.

Please note that any customisation of a design will exclude it from our 30 day return policy.

Villani Jewellers offers a complimentary annual cleaning and inspection service for all our custom-made jewellery. As part of the inspection, we will check the setting of any gemstones to make sure that they are secure.

The following items are not covered by our complimentary annual service:

• Our range of ready-to-wear jewellery.
• Items repaired or modified by someone other than Villani Jewellers.
• Items soldered or joined onto a Villani Jewellers item, even if this work has been carried out by Villani Jewellers.
• Any jewellery with damage caused by the client that prevents us from offering this service.

You are required to make an appointment when dropping off your piece of jewellery at our Boutique.

We usually need you to leave your piece of jewellery with us for 5 to 10 business days for any services. In some limited cases, and at our sole discretion, we will be able to undertake a clean and inspection of your piece over the course of a few hours on the day of your appointment. 

Polishing, rhodium plating or repairs to your jewellery will usually require 5 to 10 business days. We will advise you of the cost and timing in advance of carrying out these services.

When you purchase a Villani Jewellers item online valued at more than $250, we will ship your item free of charge.

Please note we can only ship to residential or commercial addresses. A signature will be required upon delivery.

If we are shipping to a work address, please note that it is no longer our responsibility once it has been signed for, even if it is someone other than the customer who signs.

All our packages shipped are fully insured up to the point of delivery and are tracked using Australia Post, Toll Priority or Jet Couriers.

The parcel will not feature any Villani Jewellers branding so there is no need to worry about the delivery giving away your big surprise.

When buying online, you have the option to pick up your order from our Boutique. Please be reminded that the person picking up will be required to show the credit card used for the purchase, valid ID and a copy of your order confirmation.

For returns, resizing and annual servicing, where possible, we strongly recommend bringing your jewellery to us in person. If you do need to ship your item to us, it is important that you contact us beforehand to receive detailed instructions on how to safely ship the item. Please see our Returns and Exchanges Policy.

While we do offer free shipping when delivering your online order, we kindly ask you to cover the shipping charge if returning it to us (for returns, resizing or annual servicing) and please note that it is your responsibility to ensure that it arrives safely at Villani Jewellers. In the unlikely event that the product is faulty or not as ordered, we will reimburse any shipping costs you incur. You will also incur a shipping charge if we need to ship the item back to you.

For any orders shipped internationally, the recipient is responsible for all import duties, customs and sales taxes levied by the receiving / destination country.

Online orders can be paid using PayPal, major Credit Cards and a selected number of “Pay later” services. Online orders are required to be paid in full when placing the order.

For custom or special orders, a deposit of 30%-50% is required and will be advised prior to you making your decision.

Final payment is due on collection, however. All goods remain the property of Villani Jewellers, until payment has been received in full.

In-store orders can be paid using the following payment methods:

• Visa, Mastercard and Amex credit cards
• Direct deposits into our bank account (please ask us for details)
• Selected Pay later services (ZipPay, Afterpay etc)
• PayPal
• Lay-by (Please see our Lay-By policy)
• Cash 

Receipt of a direct transfer is not deemed to be payment for goods until the funds have been received into our account. Please allow sufficient time for funds to clear before coming in to pick up your item(s) as we are unable to release the goods until the funds have cleared.

Please take great care when entering our account details for direct transfers. Recovering funds transferred into a wrong account is a difficult, time consuming and costly process. Any payment into a wrong account is not deemed to be payment and the recovery of any funds transferred into a wrong account is the customer’s responsibility.

All Lay-By agreements run for a maximum period of 12 weeks or 3 months (whichever is greater). If the customer fails to maintain the instalments agreed by that period, Villani Jewellers reserves the right to cancel the agreement and resell the item.

Payments may be made through any store nationally and not just through our boutique where you created the Lay-by agreement. Please see our Payment Policy for the methods of payment available.

Confirmation of payment will be issued with each payment made, regardless of the method used. You can request information on the total amount paid and the balance remaining at any time.

No goods can be taken prior to all payments being received. Goods are only to be collected from the boutique. Shipping can be arranged and may incur additional charges.

No alterations for sizing, engraving, etc. can be done until the goods have been paid for in full. Collection of goods will only be allowed with your Lay-By agreement or photographic proof of identity.

Any and all applicable warranties commence from the period of collection and not from the start of the Lay-By.

You are entitled to cancel your Lay-By agreement at any time prior to the collection of the goods. All funds paid, less applicable fees will be reimbursed to you.

All refund amounts are less the termination fee of $40.00.

Villani Jewellers may cancel the Lay-By agreement if the customer fails to meet the payment schedule and applicable termination fees will apply where you failed to comply with the agreement.

Villani Jewellers also reserves the right to terminate the agreement if they are unable to supply the item, the goods have been deemed to be faulty or they cease to trade. No termination fees will apply where the company has enacted any of these rights.

To source further information regarding your right under any Lay-By agreement, you can locate this on the following websites:

• The Australian Competition and Consumer Commission 
• The Australian Consumer Law

It is possible to use your own gemstone(s) in a custom-made piece of jewellery made by Villani Jewellers. We will need to inspect the stone(s) in person prior to confirming if it can be used, to ensure the condition of the stone(s) is suitable to be set. There may be a surcharge cover the cost of insurance (against theft and damage) and general admin/handling whilst the stone is in the care of Villani Jewellers.

Whilst breakages are uncommon, diamond crystals and Gemstones can break under enough pressure. Our jewellers will advise you if your gemstone or diamond presents any increased risk and will recommend the safest setting style for your stone. It must be understood, however, that Villani Jewellers cannot guarantee that damage will not occur, and it is the responsibility of the customer to decide if resetting the stone is worth the risk involved. This should be taken into account with particularly fragile stones (anything that is not a diamond or sapphire) or stones of sentimental value.

Villani Jewellers takes the greatest care in the handling of customer’s own stones, but it is not responsible for any colour change of stones that are heat treated, radiation treated, or fracture filled, etc. In the case of any other damage, Villani Jewellers may offer a replacement stone (if a similar stone can be sourced) or to have the stone recut. Whilst every effort will be made to replace a damaged stone with something of an equivalent size and quality, we will always be limited by what material is available in the market (this is particularly relevant for rare shapes, sizes, colours and cuts). If a replacement stone is offered, the damaged stone will become the property of Villani Jewellers.

Yes! You can purchase a Gift Certificate for an amount of your choosing.

In line with the South Australian Fair Trading Act of 1987, any Gift Certificate purchases expire three (3) years from the date of purchase.

Villani Jewellers Gift Certificates can be issued in electronic or physical form.

Gift Certificates are not redeemable for cash or travellers' cheques, are non-exchangeable, non-transferable and non-refundable.

Villani Jewellers shall not be responsible if your Gift Certificate is lost, stolen or damaged.

Gift Certificates are partially redeemable but no change will be given.

Any unused balance will not be refunded or credited at the time of expiry and should be used in full by this time.

If the cost of the purchase exceeds the Gift Certificate balance, the Gift Certificate holder will be required to make up the difference with an alternative form of payment.

Villani Jewellers makes all reasonable efforts to display the products listed for sale on its website as accurately as possible. However, the computer monitor you use will affect the colours that you see on your screen. Villani Jewellers cannot guarantee that your monitor’s display of any product colour, texture or detail will be accurate.

In addition, Villani Jewellers does not warrant that product descriptions or other content are accurate, complete, current or error free.

While Villani Jewellers makes every effort to ensure that our products are described and priced accurately, in the event an item is deemed to be priced incorrectly, Villani Jewellers reserves the right to refuse the sale of that item. If the pricing error is discovered after payment has been made, Villani Jewellers reserves the right to cancel the sale and refund the transaction in full. If a product offered by Villani Jewellers is not as described, your sole remedy is to return it in unused condition.

Any items which remain in our possession after Completion with no arrangements for collection will be deemed abandoned after the specified period of time as outlined by the Unclaimed Goods Act 1987 (SA) and any updated regulations.

Villani Jewellers may make changes to our policies from time to time for any reason. Any updated version of our policies will be effective from the date of posting on our website.

At Villani Jewellers, we value the trust our clients place in us and are committed to respecting and protecting your privacy.

Whether you are purchasing a piece from our collection, commissioning a bespoke creation, entrusting us with a treasured heirloom or simply exploring our website, we understand the importance of handling your personal information with care, discretion and integrity.

This Privacy Policy explains how Villani Jewellers collects, uses, stores and shares personal information, and the measures we take to protect it.

We are committed to handling personal information responsibly and in accordance with applicable Australian legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

We may collect personal information reasonably necessary to provide our products and services, maintain client relationships and operate our business.

This information may include:

• Personal details: Your name, email address, telephone number, billing address and delivery address.
• Purchase and payment information: Details of orders, purchases, deposits, lay-by arrangements, refunds and transaction history.
• Jewellery information: Specifications relating to bespoke commissions, gemstone selections, ring sizes, repairs, remodelling, valuations and previous work undertaken.
• Photographs and documentation: Images of jewellery, design drawings, CAD illustrations, assessment reports and related service records.
• Appointment information: Details provided when arranging consultations, jewellery collections or after-sales services.
• Identification information: Information required to verify your identity, jewellery ownership or collection authority.
• Communication records: Enquiries and correspondence through telephone, email, website forms, social media or in person.
• Marketing preferences: Your preferences regarding newsletters, events, product announcements and promotional communications.
• Website information: Technical information such as your IP address, browser type, device details, website activity and interactions with our online services.

We generally collect information directly from you and do not intentionally collect sensitive personal information unless reasonably necessary and permitted by law.

We may collect personal information when you:

• Visit our website or make an online purchase.
• Purchase jewellery or engage our services in-store.
• Enquire about bespoke jewellery, repairs, restoration or remodelling.
• Book or attend a consultation or appointment.
• Provide jewellery for inspection, valuation, repair or manufacturing.
• Subscribe to our newsletter or promotional communications.
• Participate in a competition, promotion or event.
• Contact us by telephone, email, social media or through our website.

We may also receive information from authorised third parties, including insurers, payment providers or representatives acting on your behalf.

Certain technical information may be collected automatically through cookies and similar website technologies.

We use personal information to provide our products and services, maintain accurate records and deliver a personalised client experience.

This includes:

• Processing orders, purchases, payments and deliveries.
• Preparing quotations and managing bespoke jewellery commissions.
• Undertaking jewellery repairs, restoration, remodelling and valuations.
• Maintaining jewellery specifications, photographs and manufacturing records.
• Managing appointments and consultations.
• Providing warranties, after-sales care and jewellery maintenance.
• Sending appointment confirmations, order updates and service reminders.
• Responding to enquiries, feedback or complaints.
• Communicating about our jewellery collections, services, events and promotions where permitted by law.
• Improving our website, products, services and client experience.
• Maintaining security, financial records and compliance with legal obligations.

We will not use your personal information for unrelated purposes unless you have authorised us to do so or the use is permitted or required by law.

Yes. As a boutique manufacturing jeweller, we maintain records of jewellery purchased, commissioned, repaired or restored through Villani Jewellers.

These records may include photographs, design specifications, gemstone information, manufacturing details, valuations, repair histories and relevant correspondence.

Maintaining these records allows us to provide continuity of service, assist with future alterations or repairs, support warranty and insurance enquiries, and offer ongoing jewellery care.

We treat these records with discretion and limit access to authorised personnel and service providers who require the information to perform their responsibilities.

Our online store operates through Shopify, a recognised e-commerce platform.

When you make an online purchase, the personal and payment information necessary to process your order may be collected and processed through Shopify and the relevant payment service providers.

Payment transactions are managed using the security measures provided by the applicable payment platforms.

Villani Jewellers does not require clients to provide complete credit card details through ordinary email correspondence.

Information necessary to arrange delivery may be shared with trusted courier and freight providers.

For further information, please refer to Shopify's Privacy Policy.

From time to time, we may send communications about our jewellery collections, bespoke services, special events, promotions and business news.

We use third-party marketing platforms, including Klaviyo, to manage certain email communications.

Marketing communications are sent in accordance with applicable Australian legislation, including the Spam Act 2003 (Cth), and only where we have the necessary consent or another lawful basis to do so.

You may unsubscribe from promotional communications at any time using the unsubscribe link included in our emails or by contacting us directly.

Unsubscribe requests will be processed within the timeframe required by Australian law.

Please note that unsubscribing from marketing communications will not prevent us from contacting you regarding existing orders, appointments, repairs or other necessary service-related matters.

Yes. Our website may use cookies, pixels and similar technologies to support functionality, improve website performance and understand how visitors interact with our online store.

These technologies may be used to:

• Remember shopping cart contents and website preferences.
• Support website security and transactions.
• Analyse website traffic and visitor behaviour.
• Improve website functionality and performance.
• Measure marketing and advertising effectiveness.
• Deliver relevant advertising, where applicable.

Some cookies and tracking technologies may be provided by third-party platforms, including Shopify, analytics providers and advertising services.

You can manage or disable certain cookies through your browser settings or available website privacy preference controls.

Please note that disabling certain cookies may affect the functionality of our website.

We respect the confidentiality of our client relationships and do not sell our client contact lists to third parties.

We may share personal information with trusted service providers where reasonably necessary to operate our business and deliver our products and services.

These providers may include:

• Website hosting and e-commerce platforms.
• Payment processing providers.
• Appointment scheduling and client management systems.
• Email marketing and communication services.
• Courier, freight and delivery providers.
• Insurance providers and authorised representatives.
• Specialist jewellery manufacturers, gemstone suppliers and contractors.
• Technology, accounting and professional service providers.

Where information is shared, we seek to limit disclosure to the details reasonably necessary for the relevant purpose.

We may also disclose personal information where required or authorised by law, or with your consent.

Some third-party technology providers used by Villani Jewellers may store or process personal information on servers located outside Australia.

This may include platforms supporting our online store, payment transactions, appointment scheduling, marketing communications and other business operations.

Where personal information is disclosed to overseas recipients, we will take reasonable steps to comply with applicable Australian privacy obligations.

Where practicable and required by law, we will provide details of the countries in which overseas recipients are likely to be located.

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Our security measures may include password-protected systems, restricted access to client records, secure payment processing, appropriate electronic and physical storage, and the use of reputable third-party service providers.

Access to personal information is limited to authorised personnel and providers who reasonably require it to perform their responsibilities.

While we take reasonable precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

If a data breach occurs, we will investigate and respond appropriately, including notifying affected individuals and relevant authorities where required by applicable Australian law.

We retain personal information for as long as reasonably necessary to provide our services, maintain accurate business records and satisfy applicable legal obligations.

Due to the nature of our jewellery manufacturing, restoration and after-sales services, certain client records may be retained for extended periods.

These may include jewellery photographs, design specifications, manufacturing information, purchase history and previous service records.

Retaining this information enables us to assist with future jewellery repairs, remodelling, warranty enquiries and ongoing care.

When information is no longer reasonably required, we will take appropriate steps to securely destroy or de-identify it, unless retention is required or authorised by law.

Yes. You may contact Villani Jewellers to request access to the personal information we hold about you or to request corrections if the information is inaccurate, incomplete, outdated or misleading.

To protect your privacy, we may need to verify your identity before providing access to personal records.

We will consider requests and respond within a reasonable timeframe, subject to applicable legal requirements and exceptions.

If we are unable to fulfil a request, we will explain the reason where required by law.

If you have questions or concerns regarding how your personal information has been collected, used, stored or disclosed, please contact Villani Jewellers directly.

We take privacy matters seriously and will endeavour to resolve any concerns fairly and promptly.

We aim to acknowledge privacy complaints within seven business days and provide a substantive response within 30 calendar days. If additional time is reasonably required, we will advise you.

If you are dissatisfied with our response, and your complaint falls within its jurisdiction, you may contact the Office of the Australian Information Commissioner (OAIC).

Further information is available at www.oaic.gov.au.

Our website may contain links to external websites, social media platforms and third-party services.

Villani Jewellers is not responsible for the content, security or privacy practices of websites operated by third parties.

We encourage you to review their privacy policies before providing personal information.

Yes. Villani Jewellers may update this Privacy Policy periodically to reflect changes to our business practices, technology, services or legal obligations.

Any updates will be published on our website, with the date of the latest revision displayed at the beginning of the policy.

We encourage visitors to review this policy from time to time.

If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to raise a privacy concern, please contact:

Villani Jewellers

392 Henley Beach Road Lockleys, South Australia 5032

Email: info@villanijewellers.com.au

Telephone: 08 8351 8609

Mobile: 0492 946 268

Website: www.villanijewellers.com.au

For further information regarding purchases, warranties, returns, repairs and our other services, please refer to our Company Policies and Terms & Conditions.